What is a service Level agreement?

A service level agreement is a contract between a service provider and its client or customer on the standard of services to be provided by the service provider. An example in which a service Level agreement is used is between a lawyer and its client, where the Lawyer will be required to provide level services to a client on retainership basis.

A good service Level agreement must look at the overall objectives of the agreement and the expected standard of service to be provided by the service provider must be properly defined and outlined.

Another important factor is the duties and responsibilities of both parties in the agreement. The parties to the contract should always streamline the duties and responsibilities expected by both parties to fulfil and this will help clear all ambiguity in the future.

Consideration for the services rendered and the payment medium is also another factor. The conditions upon which the services will be provided and the duration of the service level agreement are also important factors.

618 Bees can help you quickly and easily draft a Service Level Agreement. Log on to our website www.618bees.comor email hello@618bees.com, or give us a call on +2349017190079.

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